Augusta Precious Metals Complaints: The BBB Record, the Ratings, and What Holds Up

Disclaimer: I am not a lawyer, accountant, or financial advisor. This page summarizes public complaint records and third-party ratings as of July 2026 for educational purposes. Verify any figure at the linked source and consult a licensed professional before moving retirement money.

Searching for complaints against a company before wiring it $50,000 is exactly the right instinct, so here is the record straight out: the Better Business Bureau’s file on Augusta Precious Metals shows zero complaints in its standard three-year reporting window as of July 2026. Not a low number — zero, across a period in which the company was handling five- and six-figure retirement transfers by the hundreds.

That number sits alongside two other facts you should weigh with it. First, BBB currently lists Augusta’s letter grade as NR, “Not Rated,” a recent change from the A+ that stood for years: an odd pairing with an empty complaint file, and one I explain below. Second, a zero-complaint record does not mean zero criticism. There are real, recurring objections to how Augusta does business, and they deserve a fair hearing alongside the ratings. This page covers all of it: the complaint file, every major rating, the criticisms that hold up, and how to verify each claim yourself.

The BBB complaint record: zero in three years

The BBB profile states it plainly: “This business has 0 complaints.” BBB complaint files cover a rolling three-year window, complaints can be filed by anyone free of charge, and accredited businesses are required to respond. An empty file over three years is therefore hard to fake and hard to buy. It means nobody escalated a dispute through the single most-used consumer complaint channel in the country.

An empty file is rare but not unique (Advantage Gold holds the other zero-complaint record we have verified), and it reads strongest at companies doing real volume. For scale: BBB itself advises readers to weigh complaint counts against company size and transaction volume. A gold IRA dealer with a $50,000 account minimum does fewer, larger transactions than a retail brand, but each transaction is exactly the kind where an unhappy customer files. Augusta has also been BBB-accredited since February 17, 2015, which commits it to the BBB Standards for Trust and to answering any complaint that does arrive.

Why the BBB rating says NR instead of A+

Here is the wrinkle. As of July 2026, the same profile that shows zero complaints shows a letter grade of NR — Not Rated, with BBB stating that it “does not have sufficient information to issue a rating on this business.” For years that grade was A+, and most reviews around the web still quote the A+.

BBB parks a profile at NR while it re-evaluates a file. That can follow a change in the company’s information, a surge of public attention, or an internal BBB review; the bureau does not publish the specific trigger. The timing here is worth naming honestly: Augusta has been the subject of public allegations by a former executive whose book and media appearances put the company in the news. Whether that prompted BBB’s re-review is not something the public record answers. What the record does show is that the accreditation stayed active and the complaint file stayed empty through the change. We cover the allegations, and the absence of any actual court case behind them, in our Augusta lawsuit record check.

The practical reading: treat NR as a grade in escrow, not a downgrade. If BBB reissues a letter grade, in either direction, that will be one of the more informative data points in this company’s file, and this page will be updated when it happens.

Augusta’s ratings across every major platform

One platform can be gamed. Four platforms with different verification systems, moving together, are a signal. Here is the full scoreboard as of July 2026:

The ConsumerAffairs distribution is the one I find most persuasive, because ConsumerAffairs verifies reviewer contact information and moderates submissions: 89 percent five-star, zero percent one-star, on a page updated the week before this one was written. Review distributions for companies with real service problems do not look like that — they show a barbell, with a cluster of one-star pricing and delivery disputes at the bottom.

For context against the closest competitor: Goldco, the other name you will meet in every comparison, holds 4.4/5 on TrustPilot across roughly 1,786 reviews and 4.6/5 on ConsumerAffairs per the figures we verified for our Goldco review. Those are good numbers. Augusta’s are better, on every platform, simultaneously.

The complaints that do exist — and hold up

An empty BBB file does not mean the criticisms are invented. Three complaints about Augusta recur across forums, review comments, and industry coverage, and each one is legitimate. If you are going to buy, buy with these priced in.

The premium-transparency point deserves one more sentence, because it is the substance behind most negative commentary about this company and this industry. A former Augusta CFO has publicly alleged that premium coins were sold at large markups during his 2014–2018 tenure; Augusta denies wrongdoing, no regulator has acted on the allegations in eight years, and no lawsuit exists. The full accounting is in our lawsuit record check. You do not need to referee that dispute to protect yourself. Get the premium over spot price for the exact product, in writing, before you fund anything, from Augusta or anyone else.

How to verify all of this yourself

Skepticism of review sites, including this one, is healthy. Every figure above traces to a source you can open in the next five minutes, and none of it requires taking my word or Augusta’s.

1. Complaint file: open the BBB complaints tab and read the count yourself. While there, note the accreditation date on the main profile.
2. Review distribution: the ConsumerAffairs page publishes its star breakdown; check the one-star percentage, which is where genuine service failures accumulate.
3. Regulatory history: search “Augusta Precious Metals” in the CFTC press room and the SEC’s litigation releases. As of July 2026 both come back empty.
4. The company’s own claims: Augusta publishes its account of its legal record. Read it as an interested party’s statement, then check it against items 1–3, which is exactly what this page did.

If a review site quotes ratings without linking to any of the above, treat its conclusions accordingly.

Affiliate disclosure: if you use a link on this page to request information from a company we review, this site may earn a commission at no cost to you. Every rating and complaint figure above is cited to its public source regardless.

Frequently asked questions

How many complaints does Augusta Precious Metals have with the BBB?

Zero, as of July 2026. The BBB profile’s complaints tab states “This business has 0 complaints” for the standard three-year reporting window. Complaints are free to file and accredited businesses must respond, so an empty file across three years of five-figure transactions is a meaningful signal rather than a technicality.

What is Augusta Precious Metals’ BBB rating?

NR (Not Rated) as of July 2026, while BBB re-reviews the file; it stated it has “insufficient information to issue a rating.” The grade was A+ for years, and accreditation (held since February 2015) remains active. We treat NR as a paused grade and will update this page when BBB reissues a letter rating.

Is Augusta Precious Metals BBB accredited?

Yes, continuously since February 17, 2015. Accreditation is a separate status from the letter grade: it means the company committed to BBB’s Standards for Trust, pays for ongoing review, and is obligated to respond to any complaint filed. The accreditation remained active through the 2026 rating re-review.

What is Augusta Precious Metals’ reputation?

Among the strongest in the gold IRA category: 4.9/5 on ConsumerAffairs (89 percent five-star, updated July 2026), 4.8/5 on TrustPilot, AAA from the Business Consumer Alliance, and an empty BBB complaint file. The recurring criticisms, a $50,000 minimum and premiums quoted only by phone, are structural choices, not service failures.

How does Augusta’s complaint record compare with other gold IRA companies?

It leads the category. Goldco holds 4.4/5 on TrustPilot across ~1,786 reviews and 4.6/5 on ConsumerAffairs — solid, with a visible one-star tail around pricing disputes. Enforcement-level records elsewhere in the industry run as far as the CFTC’s $30 million Fisher Capital case; the gap between “zero complaints” and that end of the spectrum is the whole point of checking.

How do I file a complaint against a gold IRA company?

Start with the BBB complaint system, which obligates accredited companies to respond. Escalate to your state attorney general’s consumer protection division if unresolved. For suspected fraud involving precious metals, file with the CFTC at cftc.gov/complaint. In every case, have your purchase confirmation and any premium quotes in writing first.