Sanctuary Metals Reviews: Is It Legit?

Disclaimer: We are not financial advisors. This review summarizes public records for educational purposes; young companies’ records change fast. Every volatile figure below was re-checked on October 12, 2026. Verify each at the linked source and consult a licensed professional before moving retirement money.

Sanctuary Metals is the youngest dealer we have reviewed, and the fairest one-line verdict is that its structural signals are good while its complaint file has grown in a direction that deserves scrutiny. Rated 2.3/5: BBB-accredited with an A+ rating, 4.8/5 across 87 ConsumerAffairs reviews, and a BBB file with 8 complaints in three years, 5 of them filed in the last 12 months, alleging coin pricing, account valuations and sales contact.

Is Sanctuary Metals legit?

Yes. Sanctuary Metals is a real precious-metals dealer with a physical office at 999 Corporate Dr, Ladera Ranch, California, a named CEO (Luke Losinsky), and BBB accreditation since November 14, 2024. Legitimate does not mean low-risk. The company started business on November 7, 2023, and its BBB complaint file holds eight complaints whose themes include sales contact, coin pricing and account valuation.

Sanctuary Metals reviews and reputation at a glance

Our research process. Sources checked on October 12, 2026: BBB profile and complaint file, Trustpilot (US locale), ConsumerAffairs, the company website, and SEC and CFTC public release pages. We have not purchased from Sanctuary or requested a quote, and nothing here is a customer experience. Where a third-party site reports a fee, it is attributed to that site.

What Sanctuary Metals customers actually report

The three platforms present different pictures of the same company. That gap is the most useful thing on this page.

Two cautions. ConsumerAffairs operates partner programmes with the companies it lists, so its corpus is the largest and the least adversarial. BBB is where the pricing and valuation allegations live, and one of its latest customer reviews reads, in the customer’s words, that the metals were now “less than what I bought them for” and that calls to sell them back went unanswered.

Sanctuary Metals complaints: what customers allege

From the BBB complaint file as of October 12, 2026. Wording follows BBB’s own record; each row is an allegation, not a finding.

BBB’s own guidance is that complaint counts should be read against company size, complaint nature and responses, not as a raw score. On that reading, the trend matters more than the total: the file moved from sales-call persistence in 2025 to pricing, valuation and access allegations in 2026, and pricing is the exact cost that decides a metals purchase.

Sanctuary Metals compared with established dealers

Sanctuary’s review scores sit close to dealers with a decade of history. The difference is the length of the record behind those scores, not the scores themselves.

Sanctuary figures were checked on October 12, 2026. Goldco figures come from our Goldco review, checked September 14, 2026, and Advantage Gold figures from our Advantage Gold complaints review, checked August 25, 2026. Raw complaint counts scale with customer volume, so Goldco’s 73 reflects a far larger book of business than Sanctuary’s 8.

Sanctuary Metals fees, minimum and custodian

Sanctuary’s public site publishes none of the three. ConsumerAffairs currently reports no minimum investment, a $30 one-time IRA setup fee, $225 a year for non-segregated storage and $275 for segregated, and a policy of crediting the first three years of fees in metal for rollovers above $50,000. We have not confirmed any of those figures with the company, and Sanctuary does not independently publish them.

A rollover still has to satisfy IRC §408: a qualified custodian, an approved depository, and no home storage for IRA metal per McNulty v. Commissioner. Before funding, get in writing: the custodian’s name, the setup and annual fees, the storage fee and whether it is segregated, the premium over spot on the exact coins or bars, and the same-day buyback bid on the same product.

Sanctuary Metals red flags and things to verify

• Complaint themes. Coin pricing, account valuation and access to IRA metal are the 2026 allegations. Ask for the premium over spot on each product and the custodian’s valuation method before you buy.
• Pricing transparency. No fee schedule on the company site. Third-party figures exist but are unverified by us.
• Paid media. The USA Today feature on Sanctuary’s homepage is contributor content, USA Today’s label for sponsored placements. Buying labelled advertorial is ordinary marketing; readers should know which kind of article they are looking at.
• BBB accreditation. Sanctuary has been BBB-accredited since November 2024 and carries an A+ rating. Accreditation signals a commitment to BBB’s published standards; it is not an endorsement of the business.

The main risk: Sanctuary’s short track record

• Operating only since November 2023.
• No evidence yet of how it handles liquidations or buybacks through a falling market.
• A complaint, buyback and customer-service history measured in months rather than years. Established dealers such as Augusta and Goldco answer those questions with a decade or more of record; Sanctuary cannot yet.

Affiliate disclosure: if you use a link on this page to request information from a company we review, this site may earn a commission at no cost to you. This review’s facts come from the linked public records regardless.

Frequently asked questions

What do Sanctuary Metals reviews say?

Sanctuary Metals reviews are strongly positive on ConsumerAffairs, which shows 4.8/5 across 87 reviews as of October 12, 2026, and more mixed on Trustpilot at 4.1/5 across 18. The BBB file, where the company holds an A+ rating, carries 8 complaints in three years about coin pricing, account valuation and sales calls. The praise centres on service and rollover help; the complaints centre on what customers paid for their metal.

Who owns Sanctuary Metals?

Sanctuary Metals lists Luke Losinsky as CEO and principal contact on its BBB profile. It operates from 999 Corporate Dr, Ladera Ranch, California, and started business on November 7, 2023 according to BBB.

How long has Sanctuary Metals been in business?

Just under three years as of October 2026. BBB records the business start as November 7, 2023 and accreditation from November 14, 2024. That is long enough to build a review record and too short to show behaviour through a market downturn or a tested buyback desk.

What fees does Sanctuary Metals charge?

Sanctuary’s own site publishes no fee schedule, minimum or custodian. ConsumerAffairs reports no minimum investment, a $30 IRA setup fee and $225 to $275 a year for storage depending on segregation, with fees credited for the first three years on rollovers above $50,000. We have not confirmed those figures with the company. Get the custodian name, both annual fees, the premium over spot on the exact coins and the same-day buyback bid in writing before funding.

Does Sanctuary Metals have complaints?

Yes. As of October 12, 2026, BBB lists 8 complaints in the last three years, 5 of them filed in the last 12 months, with 6 marked answered and 2 resolved. Customers alleged persistent sales calls, coins priced above market, account valuations that fell after purchase, and difficulty accessing metals held in an IRA. Sanctuary posted a business response to each.